Lobee. Voicebotthat works whenyou're asleep.
Lobee handles hotel calls 24/7, guides guests through check-in, answers routine questions, and frees your reception team to focus on what truly needs a personal touch.
- Handles multiple calls simultaneously — no busy tone
- Communicates with guests in 11 languages
- Integrates with Previo, Keyguru and other hotel systems
Works with your existing systems
Why it makes sense in a hotel
Who Lobee is for
Works for a small B&B and a busy hotel alike.
Three common situations where Lobee steps in immediately.
Apartments & self-service accommodation
reception without full-time staff
Guests can reach someone at any time. Lobee guides them through arrival, explains the check-in process, provides key instructions and handles routine questions — all without anyone needing to be on site.
Night calls without a night shift
peace of mind for staff and owners
Lobee answers after hours, helps with arrivals, PINs and basic information. Staff only need to respond when it truly matters.
Peak-hour overflow
backup when staff are busy
When a receptionist is with a guest, they can't answer the phone. Lobee handles routine calls, captures messages and keeps callers informed — so no one hangs up unanswered.
Typical hotel situations
Three problems Lobee helps you solve.
Night shifts for a handful of calls.
Many properties pay €1,500–2,500/month for on-call coverage that spends most of the night waiting for a few routine calls.
Busy line = lost bookings.
Guests hang up if they wait more than 30 seconds. Every missed call can be a lost booking worth hundreds of euros.
Foreign guest, nobody understands.
Smaller properties often lack fluent German, Italian or Spanish speakers. A misunderstood guest means a negative review.
Call demo
Listen to a real hotel call.
Recording from live operation — guest needs keybox access code.
Transcript excerpt
Features & scenarios
Everything Lobee can handle for you.
From routine guest queries and PMS integrations to capturing enquiries and post-stay follow-up.
Savings Calculator
How much could Lobee save your operation?
Set a few numbers based on your hotel's reality. Treat the result as a first estimate. We'll work through a more precise calculation together.
Estimated savings
Live Demo
Hear it for yourself — call Lobee right now
Our demo line is available 24/7. Ask about prices, room availability, check-in times or anything else — just like a real guest would.
Pricing
Transparent pricing with no surprises
Choose the plan that fits your operation. Every plan includes free onboarding.
For Hotels
Ideal for hotels of all sizes — from guesthouses to four-star properties.
Setup fee: €399
- 500 min/month (€0.22/min extra)
- 11 languages
- Admin portal
- 60 min/month support
- Base SLA 98.0%
- Setup €399
Apartments
Built for apartment buildings and multi-property operators (unmanned reception).
Setup fee: €599
- Up to 5 properties under one phone number
- 500 shared min (€0.22/min extra)
- 11 languages
- Each additional instance +€40/mo
- 60 min/month support
- Base SLA 98.0%
Enterprise
Hotel chains, white-label solutions and custom integrations.
- Unlimited instances
- Business / Premium / Enterprise SLA
- PBX integration (own exchange)
- Custom integrations (PMS, CRM)
- White-label solution
- Custom contract & pricing
All prices in EUR, ex. VAT. Annual plan billed once a year. Monthly plan with a 2-month notice period.
FAQ
Everything you wanted to know
Still have questions? We're happy to answer them — just write to us.
They just need to ask. As soon as a guest says they want to speak with reception, Lobee immediately transfers the call. If reception is unavailable, Lobee records the request and passes it on as a message — staff will call back. No call goes unanswered.
Lobee will transparently say it doesn't have that information and offer to transfer to reception or take a message. Lobee never makes things up — that is a core principle for us.
Lobee speaks 11 languages: Czech, Slovak, English, German, Ukrainian, French, Hungarian, Polish, Spanish, Italian and Russian. The language is set automatically based on the caller's phone prefix — a guest from Germany hears German without pressing anything. If they prefer another language, they can switch it using the keypad at the start of the call.
Yes, with no limit. Even if a hundred guests call at the exact same moment, each one gets through instantly. A busy line simply does not exist with Lobee.
It depends on what works best for you. Lobee can forward the reservation enquiry to reception by email, send the guest an SMS with a booking link, or transfer the call directly to reception. On the For Hotels and Enterprise plans, Lobee can also check room availability directly in your connected PMS (e.g. Previo) and complete the booking with the guest.
Typically 1–2 weeks. We start with a kick-off meeting to configure the voicebot and load your hotel's knowledge base. Then a test run, and finally a live launch. If your hotel has a PBX or specific integrations (PMS, CRM), allow 2–4 weeks.
No. If you use a mobile number, simply set up call forwarding to the number we assign — directly on the phone or with a short operator code. No new hardware. If you have a PBX with SIP support, we connect Lobee directly to it without replacing anything.
Calls are recorded so you can review what Lobee said and continuously improve answer quality. Recording can be turned off in the settings at any time. All guest data is stored exclusively on EU servers and every service we use complies with GDPR.
Yes. You can give Lobee a name, choose a male or female voice, and configure answers to your most common questions directly in the dashboard — no coding required, no waiting on our team.
The monthly plan can be cancelled with a 2-month notice period. The annual plan runs for 12 months and renews automatically — you can cancel before the renewal date without any additional fees. No lock-in contracts, no cancellation fees.
Contact
Ready to get started?
Leave us your details and we'll call back within 24 hours. We'll demo Lobee on your actual hotel scenario — or you can try it live right now.
